Secured Security Framework

Privacy Policy

Our commitment to protecting and securing our partners' and customers' data in the chemical industry.

Last Updated: April 2026

1. Introduction

At AlexChem (Alexandria Chemicals Company), the privacy and security of our clients, partners, and website visitors is our utmost priority. As a premier provider of industrial, laboratory, and fragrance chemical solutions in Egypt and the MENA region, we commit to protecting your data in accordance with top-tier industrial security standards. This policy details how we collect, process, and safeguard your corporate and personal information.

2. Information We Collect

We collect information necessary to deliver safe, reliable, and legally compliant chemical supply and consultation services:

Account & Corporate Contact: Full name, professional title, company name, email address, phone numbers, and official business address.
Transaction & Order History: Product catalog selections, specific compound quantities, shipping coordinates, and billing details.
Chemical Sourcing & Compliance Documents: Specifications of requested materials, required purity standards, facility registration/permits (mandatory for acquiring regulated or hazardous compounds), and detailed descriptions of intended use to guarantee regulatory safety.
Technical Inquiries & Areas of Interest: Information submitted via our Free Consultation forms regarding industrial fields or laboratory setups.

3. How We Use Your Data

We utilize the collected information for the following operational and legal compliance purposes:

Service Fulfillment: Processing, packing, shipping chemical orders, and supplying mandatory technical documents (COA & MSDS/SDS).
Safety & Regulatory Compliance: Verifying that buyers possess valid governmental or corporate permits to safely handle or purchase restricted, high-purity, or hazardous chemicals.
Technical Consultations: Designing customized chemical blends, laboratory setups, or addressing specific product application questions.
Communication & Support: Dispatching real-time shipment updates, product availability notifications, and technical customer service assistance.

4. Data Security & Integrity

Given the highly regulated and professional nature of the chemical sector, we enforce state-of-the-art security measures to protect your commercial details and transaction logs:

Storage of all server data in industry-grade, firewalled corporate server centers.
End-to-end encryption (AES-256) of highly confidential documents, including facility permits, dangerous compounds transactions, and specific formulation requests.
Strict Role-Based Access Control (RBAC) guaranteeing that only authorized chemical engineers and logistics dispatchers directly handling your account can view your records.
Regular security audits and vulnerability assessments to secure our digital networks.

5. Data Ownership & Controls

We believe in giving our clients absolute control over their operational records:

Data Ownership: Your enterprise owns 100% of your chemical requests, historical orders, and consultation briefs.
Data Portability: You may request a comprehensive digital export of your commercial files at any point, delivered via email within 24 hours.
Right to Erasure (Deletion): You can request permanent deletion of your profile. However, legal regulations and chemical tracking frameworks may obligate us to archive records of specific supplied chemical compounds for public safety.

6. Contact Information

For questions, clarifications, or requests to exercise your data rights, please contact our Security & Data Protection team directly at info@alexchem.com or visit our Contact Us page.